ZEERVI Data Handling Policy

Data Handling Policy

Updated: September 08th 2023

Data Collection and Purpose:

  • We will collect customer data through API calls from integrated platforms like Shopify, Magento, Amazon, Ebay, and WooCommerce. This data includes customer names, addresses, and other necessary details for order fulfillment and shipping label generation.
  • The purpose of collecting this data is solely to facilitate the efficient management of inventory, warehouse locations, and order fulfillment for our users. We will not use this data for any other purposes.

Data Storage and Security:

  • All customer data collected will be stored securely in our database hosted on Amazon Web Services (AWS). 
  • Access to this data will be restricted to authorized personnel only.
  • We will implement industry-standard security measures to protect the data against unauthorized access, disclosure, or destruction. This includes encryption, access controls, and regular security audits.

Data Retention:

  • We will retain customer data only for as long as it is necessary to fulfill the intended purpose, which is order fulfillment and shipping.

Third-Party Integration:

  • We have integrated with shipping carriers such as Royal Mail, DPD, and Parcel Force to provide efficient shipping options to our users. However, we will only share the necessary data with these carriers to enable the shipment process. We will not share any additional customer data with these third parties.

Data Sharing and Disclosure:

  • We will not share, sell, or disclose customer data to any third parties for marketing, advertising, or other purposes.

Employee Training and Awareness:

  • Our employees who handle customer data will be trained on data protection policies and best practices to ensure the security and confidentiality of the data they handle.

Data Breach Notification:

  • In the unfortunate event of a data breach, we will promptly notify affected customers and relevant authorities as per the applicable data protection regulations.

Data Deletion and Anonymization:

  • Once the customer data is no longer required for order fulfillment purposes, we will delete or anonymize the data to protect customer privacy.

Continuous Improvement:

  • We will regularly review and update our data handling policies to ensure they align with the latest data protection laws and industry best practices.
  • By following this data handling policy, we aim to protect customer data and ensure its secure and responsible management within our Software.
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