ZEERVI Privacy Policy

Privacy Policy

Updated: September 08th 2023

We at Zeervi respect the privacy of our customers and are dedicated to transparent privacy practices. This policy provides detailed information about how we gather, use, and share your personal information. This information includes the one you shared with us or the one we gathered otherwise, including the info shared to us by the use of our website, any desktop application, web application, mobile application, and any other services, and the choices you have regarding that information.
In order to reflect the changes in data protection law, we have updated this privacy policy for you. Moreover, we have strived to make this privacy more comprehensible and simplified for all users.
The term “Zeervi” in this context refers to the entity of Zeervi that assumes the role of controller or processor of your information, as further elaborated in the section titled “Types of information collected” below.

1. Categories of Collected Personal Data

This Privacy Policy is applicable to two categories of individuals: (i) individuals who possess a registered account on our Services, referred to as “Customers,” and (ii) individuals who utilize the services of a Customer, such as placing an order through a Customer’s e-commerce store, known as “End Users. Collectively, these individuals are referred to as “Users.
In certain jurisdictions, such as the European Economic Area (EEA), data protection laws distinguish between “controllers” and “processors” of personal information. A controller determines the manner and purpose of processing personal information, while a processor carries out the processing on behalf of the controller, following their instructions.
When Zeervi handles personal information, we generally act as a controller for our Customers and as a processor for End Users.
We may collect and use the following Personal Data about you and anyone you choose to add to our service:
– During account creation, we collect the necessary information for setting up your account, including your name, shipping address, billing address, company information, email address, phone number, and password.
– Through the use of our services, we capture and store Personal Data such as information about your inventory, product details, invoices, orders, shipping information, and company, and customer details.
– When you contact us for support, provide feedback, or participate in events, we also collect contact information and marketing preferences.

2. How We Utilize Your Personal Data

The utilization of Personal Data is necessary for the provision of Zeervi’s services. Zeervi acts as the data controller for Customers’ Personal Data required to establish the Zeervi service. Regarding End-Users, Zeervi processes the Personal Data we collect, which includes order information, shipping address, and contact details, in order to fulfill and report on End User orders.
Additionally, the Personal Data we possess about you may be utilized in the following manners:
– To adhere to applicable laws, court orders, and requests from government and law enforcement agencies.
– To send you further information about our services that we believe may be of interest to you, where it is legally permitted.
– To send you additional information about our services based on a request we have received from you, with your consent.
– We anonymize and aggregate your Personal Data, using this anonymized data for data analytics, product development, and enhancing our Services for legitimate business purposes.

3. Sharing of Personal Data

As part of providing our Services, we utilize third-party services to store and process your Personal Information. This includes third parties that may store data outside of the European Economic Area (EEA) and the United State

 

4. Your Rights

In certain circumstances, and when we act as the data controller, you have the right, as provided by law, to:

– Request access to your personal information, commonly referred to as a “data subject access request. This allows you to obtain a copy of the Personal Data we hold about you and verify that we are processing it lawfully.

– Request the correction of any Personal Data we hold about you. This allows you to have any incomplete or inaccurate information corrected.

– Request the erasure of your Personal Data. This enables you to ask us to delete or remove Personal Data when there is no legal basis for us to continue processing it. You also have the right to ask us to delete or remove your Personal Data if you have exercised your right to object to processing.

– Object to the processing of your Personal Data. You have the right to object when we process your Personal Data for direct marketing purposes.

– Object to automated decision-making, including profiling. This means that you can request that we do not make any decisions solely based on automated processing of your Personal Data or profiling of you.

– Request the restriction of processing of your Personal Data. This allows you to ask us to temporarily suspend the processing of your Personal Data, for example, if you want us to verify its accuracy or the reason for processing it.

– Request the transfer of your personal information in an electronic and structured form to you or another party, commonly known as the right to “data portability. This enables you to receive your data from us in an electronically usable format and transfer it to another party in the same format.

If we rely on your consent as the legal basis for processing, you may withdraw your consent at any time by contacting us at info@zeervi.com.

Occasionally, we may provide links on our website to third-party websites, including those owned or managed by our partner networks, affiliates, or advertisers. These websites have separate privacy policies, and therefore, we cannot assume any responsibility for their content.

If you are dissatisfied with how we handle your Personal Data, you may lodge a complaint via info@zeervi.com. or with the data protection regulator in your jurisdiction.

5. Duration of Personal Data Retention

Personal Data will be processed and stored for as long as necessary for the purpose they were collected, or until consent is withdrawn. When determining the appropriate retention period, various factors are considered, including the nature and sensitivity of the personal information, as well as the purpose for which the information is needed.

6. Security Measures

Data security is of utmost importance to Zeervi and its Users. We implement technical and organizational security controls to safeguard your information. While we make every effort to prevent unauthorized access, hacking, data loss, or data breaches, we cannot guarantee their impossibility.

7. Policy Changes

If any changes are made to this privacy notice, we will update this page accordingly. In certain cases, we may notify you via email, but we recommend periodically reviewing this page to ensure you are satisfied with the latest version.

8. Contact Information

We welcome any questions or comments related to this privacy policy. Please direct any such communication to info@zeervi.com.

Privacy Policy Updates

In the event that we modify this privacy notice, we will promptly update this page to reflect the changes. While we may also notify you via email when deemed necessary, we suggest that you periodically review this page to ensure your satisfaction with the most recent version.

Questions, Comments, and Contact Information

We encourage you to reach out with any inquiries or feedback regarding this privacy policy. Please direct such communication to info@zeervi.com.

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